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Isenhour-Allen Insurance

About Us

Allen and Ballard Insurance Associates including Isenhour-Allen Insurance are locally owned, full-service insurance agencies with a focus on personalized service. We build long-lasting relationships with our clients by providing the best possible service and coverage at the lowest possible price.

We assist our clients with their personal insurance needs including Auto Insurance, Home Insurance, Umbrella Insurance, Renters Insurance, Boat Insurance, Inland Marine Insurance, and Life Insurance. We also provide coverage for our business clients including Commercial Auto, General Liability, Property Coverage, Workers Compensation and Commercial Inland Marine Insurance.

Our marketing plan is simple: provide our clients with the best possible insurance value, coverage and personalized service, and our clients will share their positive experience with their family and friends. So, instead of spending money on advertising, we reward our clients with a gift card each time they refer a person to our agency. Contact us today. We want to earn the right to serve your insurance needs.

An Independent Advantage

As independent insurance agencies we offer several advantages over captive agencies or direct insurance providers:

Variety and Flexibility: We represent multiple insurance carriers, providing our clients access to a variety of coverage options. This allows us to match each individual’s needs to the carrier that best suits their situation. This ensures that they get the coverage that fits their needs at the best possible rates.

We cultivate long-standing relationships with our clients by providing caring, personalized service. Whether it’s explaining insurance coverage options, aiding with claims, or making policy changes, we’re here to provide you the assistance you need.

Competitive Pricing: Despite representing multiple carriers, I can often negotiate competitive pricing for my clients. With access to multiple quotes, I compare coverage options to secure the most cost-effective solutions.

Our agency serves as a one-stop shop for your insurance needs, including home, auto, life, business, and specialty coverage. This convenience streamlines the process, allowing clients to manage all their policies through a single point of contact.

In summary, our independence allows us to offer tailored solutions, personalized service, and competitive pricing, to meet our insurance client’s needs.

Our History

Allen & Ballard Insurance Associates, LLC was originally started as a brand-new business in 1996 as Allen Insurance Group by Fenn and Ann Allen when they moved to North Carolina from Pennsylvania to start the business out of their home.

The agency eventually moved to their Concord location on Kannapolis Parkway in 2004 after renovating an old home into their office space.

In 2010, the agency merged with Northcross Insurance owned by Jay Ballard. This is when we changed our agency name to Allen & Ballard Insurance Associates, LLC. Eventually Jay left the business to pursue a career in Real Estate.

Over the years Fenn and Ann’s sons Jacob and Josiah joined the family business along with their daughter-in-law Francesca and Fenn’s sister Barbara Heese.

In 2023, we merged with the Isenhour-Freeman Insurance and Realty Company located in Salisbury, NC. Isenhour-Freeman was also a family-owned agency that started in 1926 and was most recently led by David Isenhour assisted by his daughter Charlotte Basinger making it a fourth-generation family run business. Today, we operate the Salisbury location under the Isenhour-Allen Insurance name and look forward to celebrating 100 years of continuous service in Salisbury under the Isenhour name in 2026.

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Customer Reviews

I can’t say enough about how friendly and professional they are.

Julie Dover
Julie D

Incredible customer service and range of products! I highly recommend!

Craig S

Great prices. The staff is always friendly, knowledgeable, and dependable.

Shatavia McCraney
Shatavia M

They are a great company to work with. They get customer service!

Heritage P

Very nice, helpful and professional.

A Holmes